Eficiência e eficácia na gestão pública: um estudo de caso do PIBID / Catalão
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Data
2016-09-27
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Editor
Universidade Federal de Goiás
Resumo
The advance of computer networks added to the popularization of the Internet and facilities
resulting from the use of information and communication technologies (ICTs), made
information systems to gain space in society. With the aid of computers easier to obtain
information, which in turn are the result of data processed. This was a big step for the
development and advancement of society. Thus, this study sought to use is a theoretical
framework to investigate the hypothesis that the computerization would make management
processes more efficient and effective in the public sector, in view of the problem: As electronic
/ computerized systems can assist in the management of processes and communication in order
to improve efficiency and effectiveness, optimizing these processes? Regarding the
methodology addressed, the research is characterized as qualitative their approach and applied
/ technology as its nature. As for the method of investigation, first, an application was developed
(electronics) web platform that managed a selection process of the Institutional Program
Introduction to Teaching Exchange (PIBID), the Federal University of Goiás (UFG). The
questionnaires were applied retrospectively to the actors involved in that process (Institutional
Coordinator, Area Coordinators and students/candidates). The questionnaires investigated
whether there was more efficiency and effectiveness in the selection process after having used
an electronic system as well as the level of digital literacy of the investigation. The results
showed that most stakeholders agreed that the computerization of case management in the
selection process, provided more efficiency and effectiveness in organizations. The final
considerations pointed out that the assumptions made in this study were validated by most
survey respondents and that people are at different levels of digital literacy. Moreover, this work
has shown relevance not only because it was developed a product but by the fact that ICTs bring
numerous benefits to the citizen and the state. As an example, using the system, there was a
reduction of costs and or expenses human and material resources, gain productivity and
information processing, long-term storage of information, saving time that would be spent on
transportation to the place of registration, when necessary, and flexible schedules because the
electronics be available without interruption to the actors involved. Finally, it is recommended
that institutions use more electronic systems, as the computerization provides numerous
benefits for both the institutions and for citizens.
Descrição
Palavras-chave
Gestão de processos, Informatização, Eficiência, Eficácia, PIBID, TIC, Process management, Information technology, Efficiency, Effectiveness, PIBID, TIC
Citação
OLIVEIRA, P. H. S. Eficiência e eficácia na gestão pública: um estudo de caso do PIBID / Catalão. 2016. 126 f. Dissertação (Mestrado profissional em Gestão Organizacional) - Universidade Federal de Goiás, Catalão, 2016.