Os efeitos do feedback e instruções no desempenho e tarefas do indivíduo: um análogo experimental

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Universidade Federal de Goiás


Organizations need to control and manage human behavior, given the environmental complexity to which they are inserted. In this context, feedabck and instructions are techniques widely used by leaders in the organizational sphere, and that allows the collaborator to revise his posture, that is, his behavior according to what he is taught. Thus, this research aimed at comparing the effects of verbal instructions that determine the execution of organizational tasks in relation to the feedabck, being operationalized as a verbal stimulus with properties that also specify the behavior and the consequence. To reach this goal, an experimental study was carried out involving 20 undergraduate subjects of several undergraduate courses, of both sexes, ranging in age from 18 to 40 years. The research involved two stages, being: the first one that the subjects learned to produce four techniques of bracelets; And the second stage in which the independent variables were inserted. An experimental design of the subject was used as its own ABAC control. At first, characterized by (A ') baseline, where the subjects had no contact with the variables; (B ') occurred at the introduction of the independent variables; (A ") baseline, where subjects were not exposed to independent variables and, (C") where subjects will again have contact with one of the independent variables. The conclusion of the experimental analogue occurred with the analysis of the production behavior of the participants, approaching two procedures of analysis: intra group and intra subject. The results indicated that the feedabck may be performing an order function, since its specifier content points to the orders to be executed. Another issue is that the continuous presentation seemed to influence a refinement of the production, once the subject was sensitive to the properties of the content by its presentation form. The results related to the instructions pointed to the effects of learning-set, in which as the participant was exposed to a scheduled sequence of tasks, the need for exposure to these tasks for learning diminishes.



Comportamento governado por regras organizational, Comportamento organizacional, Feedback, Instruções, Behavior governed by rules, Behavior, Feedback, Instructions


MESQUITA, Fernanda Leão. Os efeitos do feedback e instruções no desempenho e tarefas do indivíduo: um análogo experimental. 2017. 111 f. Dissertação (Mestrado em Gestão Organizacional) - Universidade Federal de Goiás, Catalão, 2017.