Análise das interações interpessoais no trabalho entre gerentes, supervisores e operadores

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Universidade Federal de Goiás


This study has as objective to assess interpersonal interactions of managers, supervisors and operators at work on a mining company at Catalão (GO), to check how these interactions correlate with satisfaction, mental health worker and affinity scale. The research was composed of twenty-two supervisors, five managers and twenty-two operators. Participants will be of varying age (25-58 years) and diversified company work time (1-33 years), however with at least one year now (time to familiarize yourself with the policies, procedures and training company). The instruments used were the Checklist of Interpersonal Relations-II (CLOIT-II), Satisfaction Questionnaire at Work S20 / 23, General Health Questionnaire - GHQ-12 and the Affinity Scale. The test results were tabulated using the Statistical Package for Social Sciences (SPSS). Thereafter, was performed the data analysis using descriptive and inferential statistics. As a result it was found that there is a correlation between certain types of interactions, mental health, job satisfaction and affinity scale. These correlations can change according to the hierarchical level.



Relacionamento interpessoal, Satisfação no trabalho, Saúde mental, Interpersonal relationships, Job satisfaction, Mental health


FERREIRA, S. G. Análise das interações interpessoais no trabalho entre gerentes, supervisores e operadores. 2014. 93 f. Dissertação (Mestrado em Gestão Organizacional) - Universidade Federal de Goiás, Catalão, 2014.