Relações interpessoais, satisfação no trabalho e a vulnerabilidade ao estresse em uma organização de saúde

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Universidade Federal de Goiás


The teachings that address the issues of interpersonal relationships, job satisfaction and worker health evolved from a concept in which workers react mechanically to external and internal factors, nourished by the relationships that are built in the middle of work, influencing the quality of life . Overall objective was to analyze interpersonal relationships and their interaction with satisfaction in working and vulnerability to stress within a hospital organization. Study with a multidisciplinary team of health from a public, state hospital, size III. Data collection was conducted by means of questionnaires: sociodemographic health, socioeconomic status, Check List of Interpersonal Transactions - II (CLOIT - II) EVENT - Scale Vulnerability to Stress at Work, S20 / 23 - the Satisfaction Questionnaire work. For data analysis, we used a simple descriptive analysis, Student's t test, the Pearson correlation coefficient and the correction for attenuation. 111 healthcare professionals, including nurses, nursing technicians, nutritionists, psychologists and social assistants sectors Intensive Care Unit (ICU), Internal Medicine (CM) and Emergency Department (PA) were interviewed; most are practical nurses (71.2%), followed by nurses (10.9%) (34.2%) are leased to the ICU, 29 (26.1%) in CM, 41 (36.9%) in PA, 2 (1.8) in CM and PA and 1 (0.9%) is in the ICU, CM and PA. The average age is 37.38 years. Regarding the analysis of interpersonal relations in general, results suggest that occupational PA and CM groups assume more intense patterns of behavior, on the other hand, the CTI group members of this team are less intense in their pipelines. Members of the CM, CTI and PA have tendency to friendliness (Mean = 7.38; 7.13; 7.90) respectively, while observers in each group perceive the friendly (Mean = 7.13) safe (Average = 5.45) and dominant (Mean = 5.11). Comparing the interpersonal profile of the three groups, professionals working in the ICU tend to be colder and emotionally insecure in their relationship, unlike the PA and CM, they tend to be more deferential, exhibitionists and sociable. Interpersonal positions correlating with factors EVENT showed positive correlations, being more vulnerable to stress from the point of view of climate and organizational functioning, work pressure and infrastructure and routine. Correlations of interpersonal positions with the factors of S20 / 23 showed negative correlations being dissatisfied from the point of view of satisfaction with the hierarchical relationships, satisfaction with the physical work environment and the intrinsic satisfaction. We conclude that the results point to the need for greater knowledge of what causes satisfaction or dissatisfaction, stress or be vulnerable to it from the point of view of interpersonal relationships of healthcare workers, as well as working components that can be bound by 12 these issues and how aspects of quality of life that can be improved in this population, considering that more satisfied employees perform better activities and responsibilities have less risk of being exposed to some injury to health, for example, stress .



Gestão organizacional, Satisfação do trabalhador, Relacionamento interpessoal, Vulnerabilidade ao estresse, Organizational management, Worker satisfaction, Interpersonal relationships, Vulnerability to stress


AMÂNCIO, Luiza Araújo. Relações interpessoais, satisfação no trabalho e a vulnerabilidade ao estresse em uma organização de saúde. 2014. 94 f. Dissertação (Mestrado em Gestão Organizacional) - Universidade Federal de Goiás, Catalão, 2014.