2017-07-182022-04-262022-04-262017-06-23FRITSCHE, T. R. L. Planejamento estratégico no IFTM Paracatu com apoio de ferramentas gerenciais. 2017. 121 f. Dissertação (Mestrado em Gestão Organizacional) - Universidade Federal de Goiás, Catalão, 2017.http://repositorio.ufcat.edu.br/tede/handle/tede/7587This study proposes, with the support of management tools, a strategic planning proposal for the Internal Control Coordination of IFTM Paracatu. We used the Balanced Scorecard, a model adapted to the public sector, which allows the creation of performance indicators, decomposing the strategy into business perspectives; The SWOT matrix, a tool that analyzes the scenario, internal and external environment, serving as the basis for the construction of strategic planning; And Geplanes software, a strategic management application from the perspective of the BSC. The research has an applied nature, with a qualitative approach, presenting a case study. The data collection was done by means of the bibliographical survey, documentary research and interviews with managers and servers of the sectors involved. The research presented as a result the strategic planning, as well as the definition of the mission, vision and values of the internal audit, the identification of indicators and strategic goals was also one of the obtained results. The study allowed to suggest relevant improvements in the administrative management of the Internal Control Coordination, an area that aims to add value and improve organizational actions, translating into the scope of its mission and also contribute to the decision of managers of public organizations to use or not the techniques adopted in this.application/pdfAcesso AbertoPlanejamento estratégicoControle internoFerramentas gerenciaisBalanced scorecardStrategic planningInternal controlManagement toolsBalanced scorecardADMINISTRACAO::ADMINISTRACAO PUBLICADissertação