2017-07-182022-04-262022-04-262017-06-23FRITSCHE, C. M. Plataforma certificado livre: a validação de um software gerencial no âmbito da inovação de produto e processos em instituições públicas de ensino. 2017. 92 f. Dissertação (Mestrado em Gestão Organizacional) - Universidade Federal de Goiás, Catalão, 2017.http://repositorio.ufcat.edu.br/tede/handle/tede/7588This study identifies the occurrence of product / service and processes innovation, in the context of public educational institutions, by means of tests of hypotheses applied on a set of responses of 474 respondents, through the adoption of a free software, called Plataforma Certificado Livre. This is managerial software, which brings strong changes in the process of issuing certificates to institutions, to their customers. The changes in process and product/service offered by one technological tool are analyzed under the principles of innovation, such as quality improvements, increase of production capacity, cost reductions, among others, presenting a parallel between theory and practice. Ten hypotheses were elaborated, of which eight could be confirmed, allowing to conclude that, taking into account, mainly, the public sector, the adoption of the studied software impacts on innovation. The study also shows that, with the advancement of computer networks and technology as a whole, important technological innovations become possible to be implemented by the simple adoption of software by its managers, even when these tools were not developed by those who implement it.application/pdfAcesso AbertoInovação de produtoInovação de processosInovação tecnológicaEmissão de certificadosInstituições públicas de ensinoProduct innovationProcess innovationTechnological innovationIssuance of certificatesPublic educational institutionsADMINISTRACAO::ADMINISTRACAO PUBLICADissertação